I. Saunatecís 12 Month Warranty
Saunatec provides a 12 month warranty on wood components against defective
material and/or workmanship of cabinetry. Since the wood used in our
has been kiln dried, a certain amount of expansion and contraction occurs in
the wood within a sauna environment. This may result in minor cracks, which
is considered normal and not covered under warranty.
Saunatec provides a 12 month warranty on heating elements and electrical
components. The CD/DVD/LCD system carries its own 6 month manufacturer's
Warranty is not transferable between parties and only valid to the original
Proof of original purchase must be provided.
Saunatec will perform all labour at our factory free of charge during the
warranty period. The customer is responsible for shipping warranted product to
Saunatec at their expense. Customer may elect to have replacement parts shipped
to them when applicable in lieu of labour at the factory.
The warranty is deemed void if the sauna has been misused, altered or left
exposed to the elements of weather.
Saunatec and any of its subsidiaries and/or associates shall not be held
responsible for any misuse of the sauna by the customer. Saunatec shall not
be held liable for any damage and/or injury caused by customer misuse of
Saunatec and any of its subsidiaries and/or associates do not provide
medical guidance or diagnosis. It is always recommended that you contact
your physician for advice.
III. Cancellation and Return Policy
Buyer may cancel and return the goods to Seller, subject to the terms and
conditions of this policy. Buyer shall assume all risk of loss associated
with the return as well as shipping, handling, restocking and other fees,
costs and expenses as described in this policy.
Seller reserves the right to refuse to refund any deposit or payment, or
cancel any payment due, and any owing until such time as Seller a) is in
receipt of the goods b) has inspected the goods and c) in the Seller's
discretion, has found the goods to be free of damage.
All returned goods must be in their original packaging. Seller may refuse to
refund all or any portion of any payment, or cancel payment due and owing if
the Buyer fails to fully comply with or violates the terms and conditions of
Shipping, Handling and Restocking Fees
All cancelled or returned goods shall be subject to a) storage fees and costs
associated with routing the goods b) handling and restocking fee in the amount
of R3500 for each sauna c) all shipping costs to and from the Seller and d)
Seller providing a return merchandise authorization (RMA) number. Buyer's
failure to obtain the RMA number shall result in Seller not accepting any
returned shipment and Buyer paying all costs and fees. All such costs and fees
as determined by Seller shall be paid by Buyer to Seller upon demand by Seller.
product has been ordered and has been dispatched from our warehouse the
risk/responsibility and insurance falls onto the client and freight company.
Should the product be damaged in transit we will not be held responsible.
The client should address any problems or damages caused directly with the
freight company, which he has contracted to do the delivery. This does not
apply should the client contract us to deliver, install or setup, where we
use our own staff.
Amex and Diners Club Cards incur a 5% surcharge.
We hope this information has been helpful. If you should have any further
don't hesitate to call us at
or email us at: