I. Saunatecís 12 Month Warranty

  1. Saunatec provides a 12 month warranty on wood components against defective material and/or workmanship of cabinetry. Since the wood used in our infra-red saunas has been kiln dried, a certain amount of expansion and contraction occurs in the wood within a sauna environment. This may result in minor cracks, which is considered normal and not covered under warranty.

  2. Saunatec provides a 12 month warranty on heating elements and electrical components. The CD/DVD/LCD system carries its own 6 month manufacturer's warranty.

  3. Warranty is not transferable between parties and only valid to the original purchaser.

  4. Proof of original purchase must be provided.


Warranty Labour

Saunatec will perform all labour at our factory free of charge during the warranty period. The customer is responsible for shipping warranted product to Saunatec at their expense. Customer may elect to have replacement parts shipped to them when applicable in lieu of labour at the factory.


Warranty Disclaimers

The warranty is deemed void if the sauna has been misused, altered or left exposed to the elements of weather.


II. Liabilities

  1. Saunatec and any of its subsidiaries and/or associates shall not be held responsible for any misuse of the sauna by the customer. Saunatec shall not be held liable for any damage and/or injury caused by customer misuse of product.

  2. Saunatec and any of its subsidiaries and/or associates do not provide medical guidance or diagnosis. It is always recommended that you contact your physician for advice.

III. Cancellation and Return Policy

  1. Buyer may cancel and return the goods to Seller, subject to the terms and conditions of this policy. Buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy.

  2. Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Seller's discretion, has found the goods to be free of damage.

  3. All returned goods must be in their original packaging. Seller may refuse to refund all or any portion of any payment, or cancel payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.

Shipping, Handling and Restocking Fees

  • All cancelled or returned goods shall be subject to a) storage fees and costs associated with routing the goods b) handling and restocking fee in the amount of R3500 for each sauna c) all shipping costs to and from the Seller and d) Seller providing a return merchandise authorization (RMA) number. Buyer's failure to obtain the RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller.

  • Once the product has been ordered and has been dispatched from our warehouse the risk/responsibility and insurance falls onto the client and freight company. Should the product be damaged in transit we will not be held responsible. The client should address any problems or damages caused directly with the freight company, which he has contracted to do the delivery. This does not apply should the client contract us to deliver, install or setup, where we use our own staff.


Payment with Amex and Diners Club Cards incur a 5% surcharge.



We hope this information has been helpful. If you should have any further questions,

don't hesitate to call us at 0860 448367

or email us at: info@saunatec.co.za




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